Frequently Asked Questions
We receive many questions every day so we've posted some of the most frequently asked questions here. If you can't find what you're looking for, send an email to info@purepointgolf.com.
The Products
- Will the PurePoint system really help me?
- What kind of guarantee do you make?
- Do you have any proof?
- The testimonials on your site seem too good to be true. Will I achieve similar results?
- Does your program work for women?
- What about left-handed golfers? Will your system still work?
- What credentials does your head professional have?
- I heard you recently remade your line of DVDs, why did you remake the DVDs?
- What is the difference between the new and old DVDs?
- What DVDs are available in the new format?
- Do you have any sample videos or screenshots of the DVDs?
- Will your DVDs play in DVD players outside of the U.S.?
Purchasing
- What do you charge for shipping? And who do you use?
- Is it safe to order online?
- What payment methods do you accept?
- I prefer to not pay over the internet. Do you take checks?
- After I order, will you help me with any questions?
- After I order, how long will it take to get my DVDs?
- How do I contact you?
- Where do I go to see your full catalog?
Will the PurePoint system really help me?
Yes. We believe the PurePoint system will help you. To date, the program has helped over 13,000 golfers from around the world improve their game. Our golfers range from scratch players looking to take their game to the next level to 20+ handicappers looking for some serious improvement. The important thing to remember is that our system is designed to help players of all skill levels and is easy to understand and easy to implement.
What kind of guarantee do you make?
We offer a 100% satisfaction guarantee. If you are not completely satisfied with your DVD purchase, you have 90 days (from the date of purchase) to return the DVD and request a refund. We can issue a refund through PayPal or we can send you a refund check.
Do you have any proof?
Sure. Don’t just take our word for it… We receive great feedback every day from our golfers and post some of our testimonials for people to read. Click here to read what are golfers are saying about PurePoint.
The testimonials on your site seem too good to be true. Will I achieve similar results?
The testimonials and success stories we share on the site are actual customers with great results. Each of them contacted us on their own to share their stories. Obviously every golfer is different so results do vary. But we honestly believe that if you adopt the PurePoint system you will shave an average of 7 strokes from you game.
Does your program work for women?
Absolutely. The theories and fundamentals we teach apply to women and men. Many of our customers are women.
What about left-handed golfers? Will your system still work?
Yes. We have many left-handed golfers using our system. The fundamentals and techniques are the same for left-handed golfers and right-handed golfers. There will be times a left-handed golfer will have to mentally reverse some of Bobby’s words, but the basic principals remain unchanged.
What credentials does your head professional have?
Our head pro, Bobby Eldridge, has over 30 years teaching experience and comes from a long line of golf instructors (his mother was a golf pro). Click here to see Bobby's credentials.
I heard you recently remade your line of DVDs, why did you remake the DVDs?
We had exciting additions and changes we wanted to share with our customers. Rather than sending updates through email, we thought it'd be a great idea to do a complete remake of our collection. We teamed up with some great video makers to produce a top of the line golf instructional video series. The results turned out even better than we anticipated. The instruction truly brings you from start to finish on every aspect of the game.
What is the difference between the new and old DVDs?
The old DVDs were almost completely mechanics based. From the feedback we've gotten, our customers wanted the DVDs to remain mechanics based, and they have... But we've been able to add important mental chapters and course management chapters. As an added bonus, the experience of our head professional, Bobby Eldridge, stands out more. Furthermore, the overall viewing experience is much better, and more organized so that you can take the information and apply it on the course.
What DVDs are available in the new format?
- The Full Swing DVD - Intermediate
- The Short Game DVD
- The Driver DVD - Consistency Off the Tee
- Putting Performance (new release!)
Do you have any sample videos or screenshots of the DVDs?
Absolutely. Click on any DVD below to watch a short video sample.
Here are some screenshots of the new DVDs in case you have trouble accessing the sample videos:
The Full Swing: The Short Game: The Driver:
Will your DVDs play in DVD players outside of the U.S.?
Our DVDs are all region code 0 which means they will play in all DVD players across the world. We have many customers world wide and have had no complaints of the DVDs not playing.
What do you charge for shipping? And who do you use?
The shipping charges are as follows:
| USA | Canada | All other Int'l | |
| Shipped Via | UPS | UPS | USPS |
| First DVD | $7.95 | $11.95 | $13.95 |
| Each Additional DVD | $3.00 | $3.00 | $3.00 |
Is it safe to order online?
Yes, it is 100% safe to order from us online. Our site uses technology that ensures your personal and payment information is kept confidential and secure.
When you provide us with any personal information including your name, address, e-mail and credit card number, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure ecommerce transactions.
The VeriSign (PayPal) Secure Site Seal assures you that this web site has been authenticated by PayPal and that confidential transactions with our site are secured by SSL encryption.
Additionally, we are a proud member of the Better Business Bureau and are a part of the Better Business Bureau Online Reliability Program.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. We also accept PayPal payments.
I prefer to not pay over the internet. Do you take checks?
Yes, you can send a check or money order to:
Innovative Solutions
c/o David Nevogt
PO Box 488
North Aurora, IL 60542
After I order, how long will it take to get my DVDs?
We ship the first business day after you place your order. U.S. customers generally receive their order in 7-10 days. International orders typically take around 12-13 business days depending on the location. The DVD will be sent via UPS to all US and Canada locations, and United States Postal Service to all International locations
After I order, will you help me with any questions?
Absolutely. We offer support via a customer service website, email, and telephone so no questions will go unanswered.
How do I contact you?
If you are a customer and have a support issue – please visit www.golfcustomerservice.com for our database of commonly asked questions. Or, email info@purepointgolf.com. You can also call 800-353-7434 during normal business hours (M-F, 8:00-5:00 CST).
Where do I go to see your full catalog?
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